“The main thing is to keep the main thing the main thing.” – Stephen Covey
First and foremost, my thoughts and prayers are with all of the people in the Houston area who are dealing with terrible devastation from the effects of Hurricane Harvey. It’s difficult to find the right words to express heartfelt feelings for the folks who are experiencing severe hardship at this time. I wish everyone new beginnings with peace and prosperity.
In this article, I will discuss the critical importance of a laser-like focus on people. Winning sales cultures are People-Centric (employees and customers). And thus, enlightened leaders not only understand this but embrace the philosophy, building plans and strategies around helping their employees grow and develop while designing business processes to delight their customers.
From an employee standpoint, the goal is to provide the resources and create the atmosphere where people can be the best they can be: Hire them well, set high expectations, develop their capabilities and treat them like family. If you do this, then good things will inevitably happen. Of course, we all know of those who give “lip service” on the importance of people; however, to be a genuine leader, one cannot just talk a good game; you must live it day in and day out. From a practical standpoint, it must be acknowledged that this is easier said than done, given the day to day challenges, opportunities and operational details associated with running a business. Nevertheless, the best and most successful leaders maintain a focus on people issues as a top priority.